TopTalent.ph compiled the most frequently asked questions by our clients. If you do not find the answers to your questions, please contact us and we will respond to you as soon as possible.
FREQUENTLY ASKED QUESTIONS
We only select the top 1% of Filipino Talents among technical and non-technical professionals. We have Filipino VAs ready to help CPA firms, small business owners and entrepreneurs grow their company.
We believe that Filipinos don’t just possess variety of skills, they also have strong work ethics and ideal qualities that you are looking for in a VA. Filipinos have a charismatic appeal due to being known as diligent, respectful, enthusiastic, hardworking members of the online workforce. Filipinos are also good communicators and take pride in their honest and sincere work. Simply, hiring a Filipino VA means hiring quality. Our VAs will provide you with top-notch work to help you reach the pinnacle of success.
At TopTalent.ph, we put the client first before profit. We will ensure great fit and that our VA will be able to provide you with excellent business solutions, giving you the technical edge needed to level up your business. Hire a TopTalent.ph VA now at support@TopTalent.ph and see the difference.
That is our portal URL. It’s FREE and nothing beats free! Just click ‘Hire Top Talent’ to sign up.
All in a single place, no more, no less.
You will manage, oversee, and communicate with your hired talents using our portal that include the following functionalities: automated onboarding, project & task management, time tracking, billing and invoicing, calendar management, private message board, and many more. It is a centralized place that makes it is easy for you to hire top talents from the Philippines.
By using our secured portal, it will streamline the outsourcing process and delegation of tasks offshore as if your hired talents are locals working with you side by side. It creates process transparency and visibility. You will save time, money, and effort because you don’t have to use many different software tools or Websites to accomplish your project or job goals.
A Virtual Assistant (VA) is a highly skilled person who provides services from a remote location to support businesses. These support services may include administrative work, accounting, email management, marketing research, social media management and customer care depending on the client’s needs. If you are looking for someone who can take on the daily tasks and processes that are necessary for running your company or someone who has a specialized skill set appropriate for managing a particular department, a VA would be a great help to your business.
A VA can do everything an in-office worker does. Our VAs have experience covering various fields such as ISA for Real Estate, bookkeeping, blogging, software engineering, web development and more. A VAs daily tasks may involve setting up meetings, answering emails, data entry, record keeping, making reports and other activities your business needs.
Hiring a VA allows a company owner to delegate tasks to avoid heavy workload, tedious repetitive admin tasks and lets you get organized and focus on more important activities that generate income resulting in higher profits.
This also addresses logistical issues such as workspace, software and office equipment as a VA is off-site. This also saves you valuable time in recruiting and training, time that could be used to expand further. It is also a simple and easy way to add some needed skills to your business.
Hiring a VA is cost-effective, it saves you money because they are not employees but independent contractors, meaning you are not responsible for their taxes, insurance and benefits. You also pay only for the time spent actually working, as opposed to an in-house worker who gets paid regardless of everyday achievements.
After applying to us, our VAs are screened using their resumes to determine their fit and qualifications for the position, they will then undergo a technical assessment to evaluate their competence and then an interview will be conducted to check their communication skills.
At TopTalent.ph, we have an acceptance rate of 1% among all applicants. We only select the best technical and non-technical professionals in their field. We ensure that our VAs have suitable working space and fast, stable internet connection. We will work hard to earn your trust, if you have more concerns please reach us at support@Toptalent.ph.
Our VAs are based in the Philippines. At TopTalent.ph, we guarantee that our staff are fluent not only in verbal communication but also in written form and have good comprehension skills through a rigorous screening process.
Our VAs will usually work in a regular U.S. office hours, Mondays to Fridays, but please contact us if you need them working on evenings or weekends, to ensure that you are always supported.
Your hired VA will work as long as you need them to. There will be no problem if you need them to work on special tasks on weekends and on US holidays just let them know in advance.
We will return to you in 1-2 business days after filling out the form at https://www.TopTalent.ph/contact/ and providing clear instructions on what service you want. Based on your needs, we’ll have a consultation call and pick the most suitable VA for you.
Yes, once you are finished with the consultation call and we have the task specifications and instruction list, TopTalent.ph will work on choosing the VA that suits your needs. The resume of the endorsed VA will then be forwarded to you via email.
Yes, after deciding a VA based on our endorsement, we will facilitate a phone interview between you and the VA.
Once you have decided on hiring a VA, we will send you an invoice. You may then give them work within 24 hours of the payment being made.
Once payments have been processed, a dedicated VA will be working exclusively for you. Please treat them like a regular in-house employee.
How you work is up to you. Many clients prefer using a combination of email and phone calls while others prefer to use applications such as Skype or Zoom. If you prefer to work in a certain way, your VA would be happy to fulfill those requirements.
We will use a time monitoring software to make sure you are only billed of productive hours and we will give you a weekly update on the tasks your dedicated VA has accomplished.
The hiring process usually takes 1-2 days but we can speed up the process if you provide a complete guide of the tasks you want done. To ensure we find the best answer for your business needs, we need to get an idea of who you are, what are things you need help with and what are the most important tasks that our VAs will be focusing on in the to-do list that you have received.
Please keep an open line of communication so that the process becomes smooth and we get a perfect picture on what can help we can provide you with.
You may choose to pay with PayPal or your credit card. We will send an invoice via email and we will send you a receipt via email after you have paid, and then we will start working together to provide you with the best business solutions.
Absolutely not, but once you have decided on a VA, you will be billed in 80 hours (2 weeks) worth of work in advance and from there you can adjust your payment and subscription plan based on your needs just contact us at support@TopTalent.ph.
We want you to be happy with the service we provide, we will replace them with a new one and find a better match, contact us at support@TopTalent.ph for any concerns. We can always give you a new VA if needed.
Yes, you can cancel, upgrade or downgrade your subscription any time before the next billing period because there are no binding contracts. Just send an email to support@TopTalent.p about the change and we will update your plan status accordingly.
We do not allow refunds, if you wish to cancel your subscription, please send us an email. Please contact us before the next billing period to avoid extra charges.
Our VAs have access to Microsoft Office. At the very least, they need to have communication application such as Zoom and have a time tracking software installed.
If you are looking for a VA with expertise on a specific software, let us know. We have it covered from WordPress, G-Suite, Trello and more.
Ideally, you would make a call to give them the information. Some other employer use password and log-in manager applications. Also, please only give information that you are comfortable with and needed for them to do their job.
Given the nature of our work, we take data security very seriously. Also since they use a certain email address and cloud storage, only they can access the files you give to them.
If you still have questions not covered in this FAQ page, please reach us at support@TopTalent.ph and we will be happy to provide more information!